Question 1

What is PowerProducts?

Accepted Answer

Ready-to-drink creatine water, protein drinks, and vitamin shots on a flexible subscription that follows your schedule.

Question 2

Are your products powder-free?

Accepted Answer

Yes. No tubs, no shakers-only RTDs you can consume immediately.

Question 3

How does the personal plan work?

Accepted Answer

Answer a short intake (weight, height, training frequency, goal). We propose a plan and bundle that you can adjust anytime.

Question 4

Can I pause or skip deliveries?

Accepted Answer

Yes. In your account you can skip, pause, or switch with one click.

Question 5

How often do you deliver?

Accepted Answer

Default every 30/45/60 days or on a custom date. Adjust whenever you like.

Question 6

What are shipping costs and lead times?

Accepted Answer

NL/BE deliveries arrive in 1–3 business days. Shipping: free from €50, otherwise €4.95.

Question 7

Which payment methods can I use?

Accepted Answer

iDEAL, SEPA direct debit, and credit card via Stripe/Mollie. Subscriptions charge via secure automatic debit.

Question 8

How do you handle allergens/intolerances?

Accepted Answer

Always check the product label on the PDP. We surface allergen info and filters (e.g. lactose-free/vegan). For severe allergies: do not use the product and consult your doctor.

Question 9

Do you make health claims?

Accepted Answer

We only show EU-authorised nutrition and health claims exactly as stated by the manufacturer under the correct conditions.

Question 10

Can I return products?

Accepted Answer

Yes, within 14 days of receipt. Only unopened, sealed items are eligible (hygiene and food safety).

Question 11

Where can I get support?

Accepted Answer

Email support@powerproducts.nl or use chat. We typically reply within 24 hours on business days.

FREQUENTLY ASKED QUESTIONS